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TESTIMONIALS
“Since doing the program our company has
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Improved turnover from $3m to $10m
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Have a much happier, accountable staff
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Have constructed the icon projects of the area (ANU, Museum) and won awards
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Increased our asset base
Increased pre-qualification for government work from $1m to $3m
All this from a company that was so close to bankrupt that I still have to pinch myself to believe it. I have recommended your products to many people, but only a few take up the challenge as I believe most people cannot understand the difference between “cost” and “investment”. I know I didn’t at the time…
Its hard to put into words what the difference has been, but I believe the major turn around is from each person in the company understanding what the other person does, how accountable we all are for each task, and that we all paint the picture to which direction we are heading.
Michael Burgess, Urban Contractors, Pialligo ACT, Aug 2003
STRATEGIC PLANNING
“I wish to compliment you on the outstanding success of the strategic planning process you have conducted with me and the team of the Active Leisure Centre (ALC) here at the Erindale Education and Recreation Complex (EERC).
Your capacity to grow us as an insightful, thoughtful and collegial team that can identify strengths and areas for improvement as well as plan strategies around challenging goals is exceptional and truly refreshing.
Our organisation is stronger, healthier and much better placed to succeed in the future thanks to your contribution over the past eight months. I am extremely please to be able to offer this testament and to offer to provide further references supporting your manner and your work.
Michael J Hall, Erindale College, ACT, Nov 2007
SUCCESSION
“The empowerment of staff and the encouragement of growth within the team peaked with the Commercial side of the business being purchased by 2 senior long term staff members, who had been part of P.R.I.D.E. and also the development advisory team(DAT).
Today the 2 companies run side by side with the same systems and procedures, shared visions and goals.
This outcome although not the original intention had resulted from a succession plan eventuating in a natural workable flow with all Principals and staff being “readied” for the “taking on” and the “letting go”.
Troy Mitchell, LJH Commercial Coffs Harbour, Sept 2008
OPERATIONAL PLANNING
TURNOVER
Richie has worked with my company" The Merry Painter" for a period of a year. In that time my business has increased its annual turnover from $305 k to $965k. He has taught me that for my business to operate profitably, we must have a repeatable business system and also I must surround myself with like minded business professionals. For us to do this all our policies and procedures must be clearly defined. Richie has made a massive difference not only to my business, but to me as a person. He has also taught me to think outside the square and in doing so, we have made some huge changes at the Merry Painter”.
Rohan Merry, The Merry Painter, Belmont, VIC, Feb 2005
“I literally cannot believe how much I have grown professionally, and how streamlined our business now is following the business boot camp you took us through. I don’t think it is a coincidence that during the last 6 months I have had 3 of the biggest months of my career personally (November 07, February 08 and March 08), and also the best months in terms of turnover for the agency itself. Your business knowledge and people skills are incredible – and I feel blessed, truly, that you are part of my life. When people ask me if I have a business partner it is my belief that you are that, and more.
Lynette Allison, Home Central First National, Hamilton, NSW, March 2008
PROFIT
My business has grown in an amazingly well planned fashion, as opposed to the haphazard way it had been growing…with growth of over 100%, and as a result I have felt much more under control. You have helped us develop our procedures and a team approach so that everyone in the business has been able to give valuable input into the business.
Vicki Berry, Easycare Garden Design, Garran,ACT, Aug 2004
Having Richie and the P.R.I.D.E. program as a mentor, facilitator and objective observer has enabled our company, which only 4 years ago was at a crossroads, to flourish and prosper and supported by a committed and trusted development advisory team we have just celebrated our most profitable financial year to date in 25 years.”
Troy Mitchell, LJH Commercial Coffs Harbour, Sept 2008
“Our business was growing at a steady rate and we could see that without any foundations in the way of processes and procedures we were only building a house of cards. We engaged P.R.I.D.E. Coaching Network to assist us put some structure in our business, and also to assist with our internal communication, job definitions, etc. P.R.I.D.E. engaged my whole team in the planning process which ensured all staff understood what needed to be done and why. They also had a better understanding of the importance of their individual roles and their contribution to the team. Over the course of the year, while we were supposedly in a consolidation phase as we implemented our procedures, we still managed to increase revenues by 24% and net profit by 20%. I’m confident the real benfit will be our continued growth with a sound foundation built on the work that P.R.I.D.E. assisted us in doing.
Daryl Read, Popes Electrical & Data Supplies, Jan 2007
GROWTH
“In the two years since we started the program, our business has shown exceptional growth (more than doubled). Managing that sort of growth would not have been possible without the procedural change that has been developed. For organisations that are growing, or have a desire to grow or change, the individual accountability resulting from being exposed to the program will be the biggest reward. I recommend these Management programs for the long term benefits.
D. Wheeler, Agrigrain, Naromine, NSW, June 2000
MORALE
“When I first announced I had decided to utilise your services, there was a great deal of reservation from the staff … the majority of the staff were long term employees and as some commented “why change what is not broken”. It was not a matter of fixing anything but having a documented understanding of business operation policy and procedures.
The quality of the course was simply outstanding … it has been amazing to witness the change in the staff’s attitude towards their duties and the new found respect for each individual role they have within the business …the success we have enjoyed has been nothing short of phenomenal.”
David Peters, LJ Hooker, Wyong, Aug 2003.
PRODUCTIVITY
“Richie, I would like to take this opportunity and thank you for:
1. Reducing my stress level.
2. Giving me that feeling of control again.
3. A very clear and positive direction for the future. (The future belongs to those who plan for it).
4. The personal benefits alone would be enough
a. I practice better health
b. I have become more positive with my personal finance and sleep much better.
5. (This is the best of all) I GOT THAT FIRE BACK IN MY BELLY!
John Gleeson, JD Kitchens, Orange, NSW, Jan 1999
LEADERSHIP
“ You have developed the various team members as aspiring leaders and managers as well as reinforcing the character of the senior leadership team.”
Michael J Hall, Erindale College, ACT, Nov 2007
PERFORMANCE MANAGEMENT
DIRECTION
We have been working with Richie for the better part of the last two years specifically in the area of business management and team development. During this time his skilful facilitation has contributed greatly to the development of my management skills and the documentation of our business procedures.
Richie has an in depth understanding of generic business management together with a sound comprehension of many of the specific issues we confront in the building industry.
He has demonstrated that he understands what builders do and the relationships that exist between builders, suppliers, contractors and clients.
Most importantly though he has the skill and perception to cultivate for the people he is working with, a more acute understanding of their own businesses thereby giving them the resources to manage better themselves.
This has been the case not simply for me and my staff but also for our sub-contractors and a number of our suppliers who have attended the development workshops Richie has run for us.
The best way to describe his approach is to quote a proverb ...
“Give a man a fish and feed him today ... teach a man to fish and you feed him for life”
Peter Shands, Professional Home Improvements, Queanbeyan, NSW, Jan 2005
KPI’s
“By involving the whole team in the initial process it made each of us look at every part of our daily activity and how we performed each task effects the whole team. As a result they are each taking ownership of each task and are more enthusiastic about their day-to-day work.
What I learnt most about my experience with consultants was that there was really nothing new, most I had heard before. You have helped us to develop a ‘team’ of people who know what we have to do, with setting standards, KPI’s and deadlines, and it being driven by the team.”
Shane Duffy, Craig’s Coastal Landscaping Services, Dapto, NSW, Sept 2003
RESTRUCTURE
“After undertaking the P.R.I.D.E. program in October 1997, we can’t believe how you have helped us re-structure our business….we have gone from strength to strength. The re-structure that we created has changed everything from workshop to spare parts to showroom, as well as the administration office. We have become a much more efficient, confident and organised workplace. The overall appearance of our premises as well as the staff with our uniforms, has enhanced our marketing. This has been commented on by many people from suppliers to customers to others visiting our premises.
We had our doubts as to how long we could sustain our business prior to P.R.I.D.E. coming along….but the confidence that working through the program has given us….let alone the numerous awards that we have since won through suppliers….has anchored us through these times.”
Colin Miller, Central West Mowers & Chainsaws, Orange, NSW, April 1999
PERSONAL GROWTH
“it is amazing to think that it is now over 10 years since we first met, with me as the client and you as my business coach. Your delivery of the P.R.I.D.E. Program to Wagga Ultra Tune back in 1997, created profound changes in me, both on a business and personal level. Not only did you artfully guide me through transforming my mediocre business into a turnkey, saleable business and triple my net income, you also helped me learn how planning, focus, time management and organisation can not only turn a business around, but turn lives around as well.Once I came to this realisation, it was obvious to me that I should ask you how it is I could go about applying these principles to my personal life. Your caring, compassionate and professionalism unequivocally changed my life forever.”
Greg Harris, Wagga Ultra Tune, Wagga Wagga, NSW, Nov 2007
In my role as Regional manager, I had the pleasure of working with Mr Richie Williams for a period of about 8 months in 2006. I learnt more about business coaching in that period than I had in the previous 40 years in business”
John Lloyd (JP), LJ Hooker Regional Manager, Oct 2007
RECOGNITION
“The business has grown, under Richie’s guidance from a staff of 4 to 14 in 6 months. Our 1st year target was achieved in just 6 months and we are now recognised by our peers as the leading agency in the area.
Christine Norris, Christine Norris Signature Properties, Orange, NSW, Sept 2002
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